WEBSITE & PRODUCTS
WHERE CAN I BUY YOUR PRODUCTS?
As a direct-to-consumer brand, the only place where you can buy our products is on our website.
We skip intermediaries so we can invest in higher-quality materials, craftsmanship and service instead of paying high commissions to retailers. You will never find our collection available at other retailers or stockists.
We offer a hassle-free shopping experience, with free returns and size exchanges worldwide.
WHERE ARE YOUR PRODUCTS MADE?
We proudly offer a diverse range of high-quality products crafted in esteemed workwear and textile manufacturing facilities across the globe, including China, Pakistan, Bangladesh, and Europe. Our materials are meticulously sourced from reputable suppliers and undergo thorough audits, ensuring compliance with international standards for worker welfare.
HOW DO I CHOOSE THE RIGHT SIZE?
On every product page, you'll find our size and fit guide, assisting you in choosing the ideal fit. Our size charts accurately represent the garment dimensions.
For returning Tauro Workwear customers, we suggest selecting the same size as your previous purchases. Our sizing remains consistent across various product categories, ensuring consistent fit. For instance, if you wear a size Medium T-shirt, you'll likely find a comfortable fit in our hoodies or jackets in the same size. Similarly, if you wear size 32 trousers, size 32 belts should also fit well.
Differences in sizing charts for the same size arise from the varying nature of materials; for instance, products with higher cotton content offer less stretch compared to those with higher elastane.
Please bear in mind that there may be a slight tolerance margin of 1-2% in dimensions compared to the sizing table due to fabric shrinkage and technical properties of the materials, making exact replication of each item unfeasible.
WHAT IF AN ITEM I WANT IS OUT OF STOCK?
If the item you want to purchase is coming back in stock soon, you’ll have the option to pre-order it. Pre-order time is normally 2-3 weeks. Once the items are back in stock we’ll ship them to you immediately.
Alternatively, you can always sign up for a back in stock notification and we will inform you via email once the item is back in stock.
WHEN ARE YOU INTRODUCING NEW PRODCUTS?
We are gradually working to expand our collection in our areas of expertise however, we do not disclose specific release dates of new designs. We tend to only add one to two new designs each season and we focus on making a small number of products extremely well.
The best way to stay up to date on new products is to sign up for our newsletter.
WHERE CAN I FIND THE CARE INSTRUCTIONS?
You can find material-specific instructions in our care guide or you can find specific care instructions in each product page.
CAN I CHECK OUT AS A GUEST?
You can either checkout as a guest or create an account. Creating an account will make it faster to place future orders and allows you to review your order history at any time.
DOES TAURO WORKWEAR HAVE SEASONAL SALES?
At Tauro Workwear, we don't engage in seasonal sales. Instead, we maintain a consistent, fair pricing policy throughout the year for all customers. However, we occasionally hold clearance sales. To stay informed about these events, the most effective method is to subscribe to our newsletter.
ORDERS & SHIPPING
I HAVE NOT RECEIVED MY ORDER CONFIRMATION EMAIL. HAS MY ORDER GONE THROUGH?
If you haven’t received your order confirmation email, your order may not have gone through successfully or you might have submitted the wrong email address.
Please check your spam folder however, if you still have not received it, please contact us and we will look into this for you.
HAS MY ORDER BEEN DISPATCHED?
As soon as your order has been dispatched, you’ll receive a shipping confirmation email from us with a tracking link to track your order.
CAN I CHANGE OR CANCEL AN ORDER ONCE IT HAS BEEN PLACED?
If you need to make any changes to your order, please let us know as soon as possible and we’ll do our best to accommodate your request.
Please note, once your order has been dispatched we are unable to make any changes.
We cannot change the billing address and we can only offer exchanges for items of the same price.
WHERE ARE YOU SHIPPING FROM AND TO WHICH COUNTRIES ARE YOU SHIPPING TO?
We are based in the UK, where our warehouse dispatches orders to all countries worldwide.
DO YOU OFFER FREE DELIVERY AND RETURNS?
We provide complimentary returns for your convenience. However, please note that delivery charges will apply to your order.
We strive to ensure a hassle-free shopping experience, and our free returns policy allows you to shop with confidence. If you have any further queries regarding delivery or returns, please don't hesitate to contact our customer service team.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We offer the following shipping options :
- UK, United States, EU: 2-3 business days
- Rest of the World: 2-4 business days
- Next business day available in selected countries.
Orders placed before 13:00 GMT (Mon-Fri) will be dispatched the same day.
Orders placed on the weekend are dispatched on Monday and orders placed on a public holiday will be dispatched the following business day.
DO I HAVE TO PAY VAT/SALES TAX OR DUTY CHARGES?
UK: Orders are fulfilled from our UK warehouse, so no duties are applicable, and VAT is included in the price.
Europe: We ship orders to European countries with Delivery Duties Paid (DDP), ensuring you won't incur any unexpected fees.
US: Orders valued up to 800 USD are exempt from additional charges such as duties. If Sales Tax applies, you'll see the estimated amount during checkout based on your shipping destination's current tax rates. Some states may also impose tax on shipping charges. Sales tax will be calculated and added to your final purchase price. If Sales Tax isn't applicable, many US states require customers to self-assess and pay the tax as per local laws.
Australia: Orders valued up to 1000 AUD are not subject to extra charges, including duties and taxes.
Canada, Norway, Saudi Arabia, Singapore, and Switzerland: VAT and duties are already included. We ship orders to these countries with Delivery Duties Paid (DDP), ensuring you won't incur any unexpected fees.
All other countries: You may be liable for duty charges imposed by your local customs authority. We recommend verifying with them or reaching out to us via email if you have any doubts.
HOW CAN I TRACK MY ORDER?
You can track the progress of your order by clicking on the ‘TRACK HERE’ link in your shipping confirmation email.
RETURNS & EXCHANGES
DO YOU OFFER FREE RETURNS?
Yes, we offer free returns and exchanges worldwide, online and hassle-free.
You can return your items for a full refund or exchange within 30 days from the delivery date. All returns need to be received in the original packaging and in an unused and resalable condition.
HOW DO I RETURN MY ORDER?
Click Here For more Information or to return your workwear
We will ask you for your order number and for the specify items you wish to exchange or return, along with the reason for the return. We will then provide you with a pre-paid returns label along with instructions for collection or drop-off.
Returns and exchanges will be processed within 2-3 working days from the receipt of the products.
MY ITEM IS FAULTY, HOW DO I REPLACE IT?
In the rare case that your item is faulty please Click Here to return your workwear. We will ask you a few pictures clearly showing the issue, this is so we can check the manufacturing batch to see if any other defects have been reported.
Our Product Team will evaluate the case and follow up with the best solution (replacement or repair depending on the case).
WHAT IF I HAVE FURTHER QUESTIONS OR CONCERNS?
Feel free to contact our customer service team via email or phone. We're here to assist you with any queries you may have.